My IT Solutions (MITS), we
offer break-fix as one of our preferred methods of IT support. It allows us to
provide our customers with the proper IT services as well as the necessary
hardware and software. We work out an effective approach (typically based
on the criticality and complexity of the problem) with the customer, and then
provide the necessary technology fix in order to get their systems back running.
In some cases, this can mean bringing in new hardware and discarding old models
or upgrading/renewing software, but we always make our customers aware ahead of
time.
Benefit for our customers
For the benefit of our customers,
using break-fix IT support makes sense for reasons such as:
·
Customer
may not afford to hire an IT Support Technician or the IT infrastructure is
small;
·
Information
Technology is too sophisticated for employees to understand without assistance;
·
Customer’s
IT equipment is nearing its end of life;
·
Customer
may have limited budget or resources;
·
Customer
is reluctant to enter into a contracted service with a fixed price attached.
Other reasons why choose MITS
Break-fix
Additional reasons for using MITS
break-fix IT support are because your organization may:
·
Had a bad
experience with contracted or managed service in the past;
·
Is a
little unsure of our services and would like to first evaluate without
committing to anything long term;
·
Does not
currently, have an IT or technical workload that would require a contracted
service.
